TomTop, founded in 2004 and since 2006 “Gold Supplier” on Alibaba. They offer mainly electronics and gadgets but you could also find clothes. That together with their warehouses overseas and their product offer makes them an interesting competitor. But be aware, there is one major downside which need to be considered when you buy something at TomTop.


TomTop Homepage

CompareImports Experience with TomTop

TomTop is for us somewhat unknown, we really like their product offer and deals. However, their history shows some untrustworthiness. They are working hard to overcome the latter reputation. But stated by other consumers; The support department of TomTop is remarkable poor when you need them.


Pros

  • Product Offer
  • Prices
  • Offer from different Warehouses
  • Live Chat
  • Point System

Cons

  • Their customer service is not transparent enough
  • Sending and Delivery are below average
  • Many products without Free Shipping

TomTop Alternative Shops

Multiple Warehouses
Lots of Gadgets
Best Customer Service

Great Customer Experience
Great Prices
Great Brands

Extra Shop Information

They provide the regular methods as PayPal and the major credit cards. We advise to always use PayPal, especially with this web shop and their reputation according to “bad” deliveries. With PayPal you will always have some insurance on your payment and they seem sensitive for that.

If you don’t want to use PayPal or a regular credit card there are some other options. They offer as alternative credit card JCB or WebMoney for an e-wallet option. Besides that you can pay with Boleto and CashU. TomTop has a lot of customers in Russia therefore they offer besides the regular options two methods for Russia: Qiwi and the Yandex Money option.

Tomtop is not famous about their shipping and delivery support. There are many complaints about not working tracking codes, products take forever to ship and not well packed parcels. It seems that these issues mostly occur from their Chinese warehouse and that their local warehouses provide a better experience.

They provide the following options for shipping: Super Saver Shipping, Standard Shipping, Expedited Shipping and Priority Shipping. They are offering Free Shipping for only 20.000 products, other orders will have shipping costs dependable on size, weight and location.

The average total delivery time from Chinese web shops is around 15 business days. TomTop most of the time don’t achieve that. Their shipping methods differ from 3 to 20 business days and that is only the shipping time. In some occasions their processing time takes longer than normally expected. They don’t mention those times on their website.

On their website they state the 45 days money back guarantee and 365 days free repairs. Which are of course positive points. However, there are a lot of complains about their customer support service when needing those options. So we are not sure what it’s actually worth.

When you buy something from TomTop (which is certainly not a scam) you just have to be prepared that in case of a problem you don’t need to expect much. Which is probably the old fashioned way of doing business in China, there are many other alternatives which take customer support serious.

They state on their website that you need to pay tax when you choose for the “Expedited Shipping” or “Priority Shipping” methods and order from the China warehouse. This is mostly true, but this does not say that you will not have to pay Custom tax when order with one of the other methods.

Like many others TomTop also offers a point system for you. With those points you are able to get discounts on future buying’s, 100 points = $1 USD.

You could earn points in various ways, from “signing up” to share/upload product photos and videos. This is of course stimulating customer interaction. Yet, for writing a product review you only get 10 points. Which is equal to $0,10 dollar cents.

In our opinion this is not worth to write a profound review about your just bought product. And uploading a product picture will yield 20 points, compared to writing a review that’s earned fast. The latter is of course less time consuming but you are getting more points. In comparison with other web shops the TomTop point system is far less rewarding.

One major plus are the overseas warehouse placed in the UK (5000 products), ES (2100 products), US (3700 products) and DE (4000 products). Besides these warehouses it seems that they are planning to start in Russia and France.

Major advantages to order at the local warehouses are the delivery times and not needing to pay custom taxes.

We are not able to mention any Special Features.

TomTop

$5 OFF 4Pcs Ball Toy Outrageous 7 Layers Surprise Ball Set Egg Doll Blind Mystery,free shipping $19.99 (Code:MT2545)

15/11/2017

MT2545
TomTop

$3 OFF Rotface Mask Devil Monster,free shipping $9.99(Code:TT1220)

30/11/2017

TT1220
TomTop

5% OFF All Sitewide Products

31/12/2017

2017TT
TomTop

$2 OFF Imploding Kittens Card Game Party Play,free shipping $7.99(Code:TTKITTENS)

31/12/2017

TTKITTENS
TomTop

$34 OFF Viltrox EF-M1 Lens Adapter Ring Mount,free shipping $102(Code:VFEM1)

31/12/2017

VFEM1
TomTop

$8 OFF Andoer AN1 4K WiFi Sports Camera,free shipping $71.99(Code:AN8CM)

15/11/2017

AN8CM
TomTop

$3 OFF 2.4G Air Mouse Wireless Keyboard,free shipping $11.99(Code:TTKB33)

30/11/2017

TTKB33
TomTop

$6 OFF 30L Outdoor Sport Military Tactical Backpack,free shipping $13.99 (Code:BACKPU3)

30/11/2017

BACKPU3
TomTop

$16 OFF Andoer 17inch Digital Photo Frame,free shipping $122.99(Code:DPFFV16)

31/12/2017

DPFFV16
TomTop

$20 OFF Z10 Heart Rate Monitor GPS Smart Watch,free shipping $99.99 (Code:ZSW1020)

30/11/2017

ZSW1020
TomTop

$3 OFF Joking Card Game Party Play Cards,free shipping $13.99(Code:TTJOKING)

31/12/2017

TTJOKING
TomTop

$16 OFF FeiyuTech SPG c 3-Axis Stabilized Handheld Gimbal,free shipping $101.13(Code:FYCH16)

13/12/2017

FYCH16
TomTop

6% OFF For All Computer And Stationery Products

31/12/2017

2017CPT
TomTop

$3 OFF 3.5" TFT Color LED Portable Test Monitor,free shipping $29.99 (Code:SCM316)

15/11/2017

SCM316
TomTop

$3 OFF Feisty Pets Toy Bear,free shipping $13.99(Code:TTPETS)

31/12/2017

TTPETS
TomTop

$4 OFF T3505W Foldable Selfie Drone WIFI FPV RC Quadcopter,free shipping $32.99(Code:TT3505W)

31/12/2017

TT3505W
TomTop

$1.4 OFF Smart Home Wireless Remote Switch,free shipping $5.59(Code:SWRS20)

20/11/2017

SWRS20
TomTop

$10 OFF Xiaomi 15.2V 5100mAh Battery ,shipping from DE $89.99(Code:TT7962DE)

31/12/2017

TT7962DE
TomTop

$3 OFF 18LEDs PIR Motion Sensor Induction Light,free shipping $6.99(Code:FORE8)

30/11/2017

FORE8
TomTop

$21 OFF CHUWI Hi10 Pro Tablet PC,free shipping $163.99 (Code:DSH10PRO)

30/11/2017

DSH10PRO
TomTop

$22 OFF Q5 Heart Rate Smart BT Sport GPS 3G/2G Watch Phone,free shipping $89.99(Code:DSQ5SMW)

15/11/2017

DSQ5SMW
TomTop

$5.5 OFF Universal TFT HD Car Radio MP5 Player ,free shipping $36.99 (Code:BK5646)

30/11/2017

BK5646
TomTop

$5 OFF Andoer 14 in 1 Accessories Kit for Fujifilm,free shipping $21.33(Code:AKFIM5)

30/11/2017

AKFIM5
TomTop

5% OFF All Tablet PC and Accessories

31/12/2017

2017TABLET
TomTop

$3 OFF Five Speak Out Game Expansion Party Card,free shipping $11.99(Code:TTSPEAK)

31/12/2017

TTSPEAK
TomTop

$2.8 OFF 3Pcs Ball Toy Outrageous 7 Layers Surprise Ball Set Egg Doll Blind Mystery,free shipping $11.19 (Code:MT2545)

15/11/2017

MT2545
TomTop

$3 OFF Flexible LED Flash Lights,free shipping $7.99(Code:AK5794)

30/11/2017

AK5794
TomTop

$2 OFF 5pcs Cartoon Christmas Toys Finger Doll,free shipping $2.99(Code:TTANIMAL)

31/12/2017

TTANIMAL
TomTop

$8 OFF BODY CR89 Muscle System Abdominal Toning Belt,free shipping $31.99 (Code:MUSCLE8)

30/11/2017

MUSCLE8
TomTop

$5 OFF WL Tech Q626-B Wi-Fi FPV 720P HD Camera RC Quadcopter,free shipping $32.99(Code:TTENCH)

31/12/2017

TTENCH
TomTop

$20 OFF I4 air Heart Rate Monitor GPS Smart Watch,free shipping $119.99 (Code:I4AIRW20)

30/11/2017

I4AIRW20
TomTop

$3 OFF BB-8 2.4GHz RC Robot Ball Toy Kids Gift,shipping from DE Warehouse $15.99(Code:TTBB8DE)

31/12/2017

TTBB8DE
TomTop

$3.2 OFF Vehicle Travel Camping Light,free shipping $12.79(Code:CAMP8)

30/11/2017

CAMP8
TomTop

$5 OFF YUNTENG VCT-5228 Portable Aluminum Alloy,free shipping $29.99 (Code:YVPAAT)

30/11/2017

YVPAAT
TomTop

$8 OFF WenPod GP1+ Adventure Camera Stabilizer,free shipping $89.69 (Code:WPGP1)

30/11/2017

WPGP1
TomTop

10% OFF For All Watches

31/12/2017

2017WATCH
TomTop

$4 OFF FQ777 FQ24-1 Foldable WIFI FPV RC Quadcopter,free shipping $41.99(Code:TTFQ24)

31/12/2017

TTFQ24
TomTop

$3.5 OFF JBL T180A In-ear Music Headphones,free shipping $23.99(Code:TTJBL180)

30/11/2017

TTJBL180
TomTop

$3 OFF MJX Bugs Gyro Brushless Motor Independent ESC Drone,shipping from DE $84.99(Code:TTMJXB2DE)

31/12/2017

TTMJXB2DE
TomTop

$14 OFF DOOGEE S60 IP68 Waterproof NFC 6+64GB,free shipping $265.99(Code:DSDGS60T)

30/11/2017

DSDGS60T
TomTop

$5 OFF FSHANG S2 Business Sport Earphone,free shipping $12.99 (Code:DSFSS2)

30/11/2017

DSFSS2
TomTop

$5 OFF OLED Water-Proof BT4.0 Smart Wrist Band,free shipping $11.99(Code:ID115)

30/11/2017

ID115
TomTop

$8 OFF EasyN HD 4MP POE Dome IP Camera,free shipping $51.99 (Code:SPOEC8)

15/11/2017

SPOEC8
TomTop

$40 OFF LEMFO LEM5 Pro 3G Smart Watch,free shipping $119.99(Code:WPRO40)

30/11/2017

WPRO40
TomTop

20% OFF For All Medical treatments

31/12/2017

2017MEDICAL
TomTop

$2 OFF Five Crowns Card Game Party Play Cards,free shipping $7.99(Code:TTCROWN)

31/12/2017

TTCROWN
TomTop

$2 OFF 2Pcs Ball Toy Outrageous 7 Layers Surprise Ball Set Egg Doll Blind Mystery,free shipping $7.99 (Code:MT2545)

15/11/2017

MT2545
TomTop

$5 OFF EasyN 720P WIFI Pan Tilt HD IP Camera,free shipping $27.99(Code:SWICBM5)

10/11/2017

SWICBM5
TomTop

$5 OFF NEO Coolcam Z-wave EU Smart Power Plug Socket,free shipping $21.99(Code:NEOCS5)

20/11/2017

NEOCS5
TomTop

$17 OFF ABS-CR89 Abdominal Toning Belt,free shipping $42.99 (Code:MUSCLE17)

30/11/2017

MUSCLE17
TomTop

$7 OFF Inflatable Lounger Portable Air Beds,free shipping $29.99(Code:LAZYSOFA2)

30/11/2017

LAZYSOFA2
TomTop

$7 OFF Original Xiaomi Mi Cube Controller,free shipping $11.99(Code:DSXMCOR)

30/11/2017

DSXMCOR
TomTop

$5 OFF DM IN107S Selfie Drone,free shipping $34.99 (Code:TTIN107S)

30/11/2017

TTIN107S
TomTop

$6 OFF Andoer AN9000R Action Camera,free shipping $48.69(Code:AN9000)

10/11/2017

AN9000
TomTop

$6 OFF WPL B-1 Off-Road RC Truck Rock Crawler Army Car,free shipping $33.99 (Code:TTWPL)

31/12/2017

TTWPL
TomTop

$15 OFF Koogeek FDA Approved Smart Upper Arm,free shipping $41.99 (Code:SKGKP15)

10/11/2017

SKGKP15
TomTop

$50 OFF Zhiyun Crane 2 3-Axis Stablizer,free shipping $699 (Code:ZC2HGC)

15/11/2017

ZC2HGC
TomTop

8% OFF For All Sports And Outdoor Products

31/12/2017

2017OUTDOOR
TomTop

$4 OFF HR SH6HW 2.4G WIFI FPV RC Quadcopter,free shipping $39.99(Code:TTSH6HW)

31/12/2017

TTSH6HW
TomTop

$5 OFF 12 Pcs Pull Back Vehicle Assorted Construction Vehicles,free shipping $7.99(Code:TTPULL)

31/12/2017

TTPULL
TomTop

$2 OFF GOLD LIGHT Magic Mini Toy Car,free shipping $6.99(Code:TTLINECAR)

31/12/2017

TTLINECAR
TomTop

$7 OFF HC-300A Outdoor Scouting Hunting Camera,free shipping $57.98(Code:HC3001)

31/12/2017

HC3001
TomTop

$5 OFF Xiaomi Mi Headphones,free shipping $37.99 (Code:DSXMHPH)

30/11/2017

DSXMHPH
TomTop

$6 OFF H3 3 in 1 Wifi FPV RC Quadcopter,free shipping $59.99(Code:TT3IN1)

31/12/2017

TT3IN1
TomTop

$5 OFF EasyN 720P WIFI Pan Tilt HD IP Camera,free shipping $17.99 (Code:SWICBM5)

10/11/2017

SWICBM5
TomTop

$3 OFF W4 Wireless Bluetooth Speaker Beige,free shipping $16.99(Code:TTWLB)

10/11/2017

TTWLB
TomTop

$5 OFF 600m Outdoor Compact 7X25 Rangefinder,free shipping $64.99(Code:FINDER5)

30/11/2017

FINDER5
TomTop

8% OFF For All Cameras-Photo-Accessories

31/12/2017

2017CAM
TomTop

$4.67 OFF Air Force 8 Creative Car Clip Freshener,free shipping $4.32 (Code:BK5569)

30/11/2017

BK5569
TomTop

$1.4 OFF 1Pcs Ball Toy Outrageous 7 Layers Surprise Ball Set Egg Doll Blind Mystery,free shipping $5.59 (Code:MT2545)

15/11/2017

MT2545
TomTop

$3.5 OFF High Quality Ultrasonic Electronic Pest Repeller,free shipping $3.49(Code:EPIR50)

31/12/2017

EPIR50
TomTop

$6 OFF 4pcs 12V RGB LED Rock Lights for Jeep,free shipping $33.99(Code:AK5266)

30/11/2017

AK5266
TomTop

$8 OFF Inflatable Lounger Portable Air Beds,free shipping $21.99(Code:LAZYSOFA1)

30/11/2017

LAZYSOFA1
TomTop

$47 OFF LEAGOO S8 Mobile Phone 4G Phone 5.7inch,free shipping $122.99(Code:DSLGS8)

15/11/2017

DSLGS8
TomTop

$4 OFF Baoli Kid's Ukulele Wooden Toy Mini Guitar,free shipping $18.99 (Code:TTGUITAR)

31/12/2017

TTGUITAR
TomTop

$100 OFF Walkera VITUS 320 5.8G Wifi FPV Foldable Quadcopter,free shipping $699.00(Code:TTVITUS100)

31/12/2017

TTVITUS100
TomTop

$100 OFF DJI Mavic Pro Platinum Foldable Obstacle Avoidance Drone,free shipping $1199 (Code:MAVICPLA)

31/12/2017

MAVICPLA
TomTop

$4 OFF Car Vehicle Radar Detector Speed Control ,free shipping $9.99 (Code:AK5809)

25/11/2017

AK5809
TomTop

$13.2 OFF 5Pcs Ball Toy Outrageous 7 Layers Surprise Ball Set Egg Doll Blind Mystery,free shipping $52.79 (Code:MT2545)

15/11/2017

MT2545
TomTop

8% OFF For All Home And Garden Products

31/12/2017

2017HOME
TomTop

$3 OFF Cards Against Humanity Party Game,free shipping $10.99(Code:TTAGINST)

31/12/2017

TTAGINST
TomTop

$10 OFF JXD 518 2.4G 720P Camera GPS RC Quadcopter,free shipping $85.99(Code:TTJXD518)

31/12/2017

TTJXD518
TomTop

$1.45 OFF Mini Tie Lapel Condenser Microphone,free shipping $3.55(Code:MTLPC29)

15/11/2017

MTLPC29
TomTop

$20 OFF KKmoon AHD 1080N CCTV Camera System,free shipping $149.99(Code:SAHDC20)

20/11/2017

SAHDC20
TomTop

$3 OFF 30L Outdoor Sport Military Tactical Backpack,free shipping $18.99 (Code:BACKP3)

30/11/2017

BACKP3
TomTop

$10 OFF Portable LED Magnetic Levitation BT Speaker,free shipping $75.59(Code:DESCS20)

10/11/2017

DESCS20
TomTop

$7 OFF Smart Wireless Bluetooth Audio Sports Bottle,free shipping $22.99 (Code:SMBT7)

30/11/2017

SMBT7
TomTop

$3 OFF Syma X22W 2.4G Selfie Drone WiFi FPV,free shipping $30.99(Code:TTX22W)

31/12/2017

TTX22W
TomTop

$20 OFF Electric Scooter Retractable Seat,shipping from DE Warehouse $34.99(Code:SEAT20)

30/11/2017

SEAT20
TomTop

7% OFF For All Video And Audio Products

31/12/2017

2017VIDEO
TomTop

$6 OFF 96 LEDS IR Illuminator Array Infrared Lamps,free shipping $18.99 (Code:SCLFH6)

15/11/2017

SCLFH6
TomTop

$30 OFF JJRC JJPRO X3 HAX Wifi FPV Drone,free shipping $139.99(Code:TTHAX3)

31/12/2017

TTHAX3
TomTop

$2.1 OFF Professional Chinese Cupping Therapy Set,free shipping $3.89(Code:MD0705)

31/12/2017

MD0705
TomTop

$3.04 OFF flying ball Magic crystal ball Suspension toys,free shipping $4.95(Code:MT330)

10/11/2017

MT330
TomTop

$6 OFF GoolRC C12 2.4GHz Racing Truggy Off-Road RC Car,shipping from DE $39.99(Code:TTGOOLCAR)

31/12/2017

TTGOOLCAR
TomTop

$10 OFF Carevas Steerable Knee Walker Foldable Knee Scooter,free shipping $189.99(Code:MD103)

15/11/2017

MD103
TomTop

$5 OFF Cards Against Humanity Party Game Play Cards,free shipping $16.99 (Code:TT1228)

31/12/2017

TT1228
TomTop

$4 OFF JJRC H345 2.4G Drone Two in One,free shipping $24.99 (Code:TTH345)

31/12/2017

TTH345
TomTop

$94 OFF AGM X2 Tri-proof 4G Smartphone 6GB RAM 64GB ROM,free shipping $465.99(Code:DSAGMX2)

30/11/2017

DSAGMX2

Conclusion

TomTop is a website with multiple faces, which is not always positive. They have a great variety of products from good Chinese brands. Their prices are competitive and they have warehouse over the globe. That together with their 10 year “Gold Supplier” certification at Alibaba sounds great. However, there are some complaints about their customer support when receiving broken products. Of course those complaints are always more visible around the internet and we don’t think you should totally avoid this shop. But forewarned is forearmed, don’t expect much assistance from TomTop when you have an issue.

Just take a look for yourself? Check Out TomTop

Reviews

Crew_phone case / 04-10-2017, 18:58

+1 -0

3.8 "free and shipping like you expect 16 days."

  • price
    china gadgets
  • didnt need their support so.. no cons

Mechelle Clemens / 30-09-2017, 20:10

+1 -0

2.5 "will never purchase from them again. Got table and chairs that can not be put together, holes dont align. contacted them they offered a 3usd refund for 98.90 product"

  • free shipping
    quick shipping
  • poor communication
    unsatisfactory problem resolution
    Feel ripped off

Andy / 18-09-2017, 22:17

+0 -0

2.0 "Ordered drone AOSENMA CG035 on 2017-08-26 14:11:47 order No.AN17H26N1147-7TISNH Arrived after about 1 week. Gimbal Cam was not working. Contacted Tomtop, no reply. Opened a Paypal case. Then, I have"

  • cheap prices
  • worst support and quality ever

CI Crew / 22-03-2017, 15:15

+0 -0

3.8 "We ordered some finger spinners from TomTop. With the express shipping option and DHL. The package arrived astronomic fast from China to the Netherlands. Within 5 days. "

  • We got an SMS message on forehand about our delivery. And it even came one day earlier.
  • Not always Free Shipping

Personal details

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