TomTop, founded in 2004 and since 2006 “Gold Supplier” on Alibaba. They offer mainly electronics and gadgets but you could also find clothes. That together with their warehouses overseas and their product offer makes them an interesting competitor. But be aware, there is one major downside which need to be considered when you buy something at TomTop.


TomTop Homepage

CompareImports Experience with TomTop

TomTop is for us somewhat unknown, we really like their product offer and deals. However, their history shows some untrustworthiness. They are working hard to overcome the latter reputation. But stated by other consumers; The support department of TomTop is remarkable poor when you need them.


Pros

  • Product Offer
  • Prices
  • Offer from different Warehouses
  • Live Chat
  • Point System

Cons

  • Their customer service is not transparent enough
  • Sending and Delivery are below average
  • Many products without Free Shipping

TomTop Alternative Shops

Multiple Warehouses
Lots of Gadgets
Best Customer Service

Great Customer Experience
Great Prices
Great Brands

Extra Shop Information

They provide the regular methods as PayPal and the major credit cards. We advise to always use PayPal, especially with this web shop and their reputation according to “bad” deliveries. With PayPal you will always have some insurance on your payment and they seem sensitive for that.

If you don’t want to use PayPal or a regular credit card there are some other options. They offer as alternative credit card JCB or WebMoney for an e-wallet option. Besides that you can pay with Boleto and CashU. TomTop has a lot of customers in Russia therefore they offer besides the regular options two methods for Russia: Qiwi and the Yandex Money option.

Tomtop is not famous about their shipping and delivery support. There are many complaints about not working tracking codes, products take forever to ship and not well packed parcels. It seems that these issues mostly occur from their Chinese warehouse and that their local warehouses provide a better experience.

They provide the following options for shipping: Super Saver Shipping, Standard Shipping, Expedited Shipping and Priority Shipping. They are offering Free Shipping for only 20.000 products, other orders will have shipping costs dependable on size, weight and location.

The average total delivery time from Chinese web shops is around 15 business days. TomTop most of the time don’t achieve that. Their shipping methods differ from 3 to 20 business days and that is only the shipping time. In some occasions their processing time takes longer than normally expected. They don’t mention those times on their website.

On their website they state the 45 days money back guarantee and 365 days free repairs. Which are of course positive points. However, there are a lot of complains about their customer support service when needing those options. So we are not sure what it’s actually worth.

When you buy something from TomTop (which is certainly not a scam) you just have to be prepared that in case of a problem you don’t need to expect much. Which is probably the old fashioned way of doing business in China, there are many other alternatives which take customer support serious.

They state on their website that you need to pay tax when you choose for the “Expedited Shipping” or “Priority Shipping” methods and order from the China warehouse. This is mostly true, but this does not say that you will not have to pay Custom tax when order with one of the other methods.

Like many others TomTop also offers a point system for you. With those points you are able to get discounts on future buying’s, 100 points = $1 USD.

You could earn points in various ways, from “signing up” to share/upload product photos and videos. This is of course stimulating customer interaction. Yet, for writing a product review you only get 10 points. Which is equal to $0,10 dollar cents.

In our opinion this is not worth to write a profound review about your just bought product. And uploading a product picture will yield 20 points, compared to writing a review that’s earned fast. The latter is of course less time consuming but you are getting more points. In comparison with other web shops the TomTop point system is far less rewarding.

One major plus are the overseas warehouse placed in the UK (5000 products), ES (2100 products), US (3700 products) and DE (4000 products). Besides these warehouses it seems that they are planning to start in Russia and France.

Major advantages to order at the local warehouses are the delivery times and not needing to pay custom taxes.

We are not able to mention any Special Features.

TomTop

Triangle Fidget Spinner Widget Focus Toy, $0.99 Only

31/07/2017

TOSPINNER
TomTop

$38.1 OFF DJI Spark Mini RC Selfie Drone - BNF,free shipping $499.9(Code:TTSPARK3)

05/07/2017

TTSPARK3
TomTop

$6 Off Feiyue FY-11 BRAVE 1/12 2.4G 4WD 30km/h High Speed Electric Power Off-road Cross-country RTR RC Car,free shipping (Code:TT7940)

31/07/2017

TT7940
TomTop

$20 OFF AOSENMA CG035 Brushless Double GPS 5.8G FPV Drone with Follow Me Mode,free shipping $169.99(Code:TT7903)

31/07/2017

TT7903
TomTop

$4 Off GUANQIN 2016 Fashion Men's Luxury Top Brand Big Dial Full Black Sport Quartz Watch with Stopwatch Male ,free shipping $20.99(Code:GUANQIN4)

31/07/2017

GUANQIN4
TomTop

$20 OFF BAYANGTOYS X21 Wifi FPV Brushless GPS RC Quadcopter,free shipping $199.99(Code:TT8027)

31/07/2017

TT8027
TomTop

5% Off DJI Spark Mini RC Selfie Drone - BNF WIFI FPV / 12MP Camera / 2-Aixs Gimbal / Gesture Function,free shipping $559.55(Code:TTSPARK)

31/07/2017

TTSPARK
TomTop

10% OFF for our 13th anniversary activity,low to $8.99(Code: 10OFFANY)

10/07/2017

10OFFANY
TomTop

$5 Off Kai Deng K130 ALPHA Folding Transformable Egg Drone,free shipping(Code:TT8120)

31/07/2017

TT8120
TomTop

$120 OFF XIAOMI M365 Folding Two Wheels Electric Scooter,free shipping $419.99(Code:MISCOOTER)

01/08/2017

MISCOOTER
TomTop

$7 Off XINLEHONG TOYS 9115 2.4GHz 2WD 1/12 40km/h Electric RTR High Speed Monster Truck RC Car,free shipping $49.99(Code:TT8063)

31/07/2017

TT8063
TomTop

$6 Off Baisiqi 42506-2D Electric Two Slot Racing Car Overdrive Starter Kit,free shipping $39.99(Code:TT8157)

31/07/2017

TT8157
TomTop

$50 OFF FeiyuTech WG2 3-Axis Wearable Gimbal,free shipping $247.82(Code:FWG50)

31/07/2017

FWG50
TomTop

$7 OFF on Orders over $150(Code:TTMAY7)

30/09/2017

TTMAY7
TomTop

$21 OFF OnePlus 5 4G Smartphone 5.5 inches 6GB RAM 64GB ROM,free shipping$495.99(Code:LEOAOP5)

31/07/2017

LEOAOP5
TomTop

$8 Off JDTOYS JD-11 Wifi FPV 2.0MP HD Camera RC Quadcopter,free shipping$61.99(Code:TT7885E)

31/07/2017

TT7885E
TomTop

$9 OFF Andoer Q3H 170¡ãWide Angle 4K Ultra HD 1080P Wifi Action Camera,limited offer $32.99(Code:Q3HC9)

08/07/2017

Q3HC9
TomTop

$6 Off VISUO XS809HW Wifi FPV Foldable RC Quadcopter,free shipping $37.99(Code:TT7961)

31/07/2017

TT7961
TomTop

$10 OFF MJX Bugs 6 B6 5.8G FPV High Speed 720P Camera Brushless Controller Racing Drone,free shipping $119.99(Code:TT7954)

31/07/2017

TT7954
TomTop

$6 Off HBX 12891 1/12 2.4G 4WD Waterproof Desert Truck Off-Road Buggy RTR RC Car with LED Lights,free shipping $73.99(Code:TT6562)

31/07/2017

TT6562
TomTop

$161 discount for DJI Mavic Pro Quadcopter, free shipping $1238.99 (code:TTDJIM)

31/07/2017

TTDJIM
TomTop

$30 OFF 6.5 inch Electric Self-balance Scooter Intelligent Two-wheel Scooter,free shipping $229.99(Code:TRANSFORMERS3)

31/07/2017

TRANSFORMERS3
TomTop

$6 OFF Andoer AN5000 4K 24fps WiFi Sports Action Camera,limited offer $55.99(Code:AWSAC6)

31/07/2017

AWSAC6
TomTop

$5 Off Fidget Spinner 360¡ã Toy High Speed Rotation Bearing Spin Focus Toy Office Desk Gadget for ADHD Anxiety Boredom Adults Children Killing Time,free shipping $14.99(Code:TT1097)

31/07/2017

TT1097
TomTop

$5 Off Elephone P8 mini Smartphone 4GB RAM+64GB ROM Dual Back Lens, free shipping $134.99(Code:JPP8MINI)

15/07/2017

JPP8MINI
TomTop

$15 OFF Hawkeye Firefly 8S 4K 170¡ãFOV Wide Angle FPV Sport WiFi Camera Distortion Version,free shipping $114.99(Code:TTFL8S)

31/07/2017

TTFL8S
TomTop

$5 OFF on Orders over $100(Code:TTMAY5)

30/09/2017

TTMAY5
TomTop

$30 OFF Xiaomi 6 Mi6 4G Smartphone 5.15 inches Eye-protection Screen 6GB RAM 64GB ROM,shipping from US Warehouse $379.99(Code:HLWXM6)

12/07/2017

HLWXM6
TomTop

$5 Off Lucky Laker 125KHz Smart Sonar Wireless Wi-Fi Fishfinder,free shipping $74.99(Code:FINDER)

05/07/2017

FINDER
TomTop

$50 OFF FeiyuTech WG2 3-Axis Wearable Gimbal,free shipping $247.82(Code:FWG50)

31/07/2017

FWG50
TomTop

$4 Off GUANQIN Man Simple Business Fashion Waterproof Mens Watches Leather Strap Male Trend of Commercial Sports Quartz,free shipping $19.99(Code:GUANQIN1)

31/07/2017

GUANQIN1
TomTop

$7 OFF Original XK X130-T 5.8G FPV 3D/6G Mode with HD Camera 2.4G 4CH Carbon Fiber Frame RTF Mini Racing Drone,free shipping $74.99(Code:TT7856)

31/07/2017

TT7856
TomTop

8% off for RASTAR RC Car Sale, free shipping (code:TTRASTAR)

31/07/2017

TTRASTAR
TomTop

$30 OFF 6.5 inch Electric Self-balance Scooter Intelligent Two-wheel Scooter,free shippin $229.99(Code:TRANSFORMERS2)

31/07/2017

TRANSFORMERS2
TomTop

$5 Off Cheerson CX-70 Transformable Bat Drone Watch RC Quadcopter,free shipping $53.99(Code:TT7995)

31/07/2017

TT7995
TomTop

$4 OFF Andoer AN4000 4K 30fps 16MP WiFi Action Sports Camera,limited offer $35.99(Code:WASC4)

31/07/2017

WASC4
TomTop

$8 Off XINLEHONG TOYS 9120 1/12 2.4GHz 2WD Electric High Speed Desert Truck RTR RC Car,free shipping $49.99(Code:TT8022)

31/07/2017

TT8022
TomTop

UP to 68% OFF, Extra 8% OFF Father's Day Sale

15/07/2017

FATHER2017
TomTop

$15 OFF Hawkeye Firefly 8S 4K 90¡ãFOV FPV Sport WiFi Camera - No Distortion Version,free shipping $130.99(Code:TTFL8S)

31/07/2017

TTFL8S
TomTop

$3 OFF on Orders over $50(Code:TTMAY3)

30/09/2017

TTMAY3
TomTop

$28 OFF DJI Spark Mini RC Selfie Drone - BNF,free shipping $510.99(Code:TTSPARK2)

31/07/2017

TTSPARK2
TomTop

$4 Off MX9 Pro Android 7.1 TV Box RK3328 2G + 16G Bluetooth 4.0 EU Plug,free shipping $43.99(Code:MX9V2927)

05/07/2017

MX9V2927
TomTop

$20 OFF Blackview BV8000 IP68 Waterprooff 4G-LTE 6GB RAM+64GB ROM,free shipping $239.99(DS8KPRO)

19/07/2017

DS8KPRO
TomTop

7% Off on ONE PRICE FOR TWO PRODUCTS(Code:CHFTT)

06/07/2017

CHFTT
TomTop

$8 OFF Wewow Sport X1 Wearable Single Axis Stabilizer Gimble forHero Xiaomi Yi SJCAM Action Camera for Samsung iPhone Smartphone,free shipping $56.99(Code:WSWS8)

31/07/2017

WSWS8
TomTop

$100 discount for DJI Mavic Quadcopter, free shipping $1159.99 (Code: TTMAT)

31/07/2017

TTMAT
TomTop

$30 OFF 8 inch Two Wheel Self-Balancing Smart Scooter with LED Lights,free shipping $249.99(Code:TRANSFORMERS1)

31/07/2017

TRANSFORMERS1
TomTop

$40 OFF DJI Goggles FPV 3D VR Glasses for DJI Phantom 3 / 4 / Mavic Pro / Inspire 1 / 2, $499 Only

31/07/2017

TTR7956
TomTop

$10 OFF Zhiyun Smooth-Q 3-Axis Handheld Gimbal Stabilizer,free shipping $129(Code:WZSQ10)

31/07/2017

WZSQ10
TomTop

$10 Off GTENG T905F 5.8G FPV RC Quadcopter,free shipping $75.99(Code:TT8115)

31/07/2017

TT8115
TomTop

$5 OFF Homgeek Portable Handheld Electric Cloth Steam Ironing Machine,free shipping $25.99(Code:ZZZIRON5)

31/07/2017

ZZZIRON5
TomTop

$30 Off Original FrSky TARANIS Q X7 2.4G Radio Transmitter,free shipping $92.99(TT7699)

07/07/2017

TT7699
TomTop

$12 OFF JJRC H40WH Wifi FPV RC Tank & Quadcopter,free shipping $63.99(Code:TT8343)

31/07/2017

TT8343
TomTop

$3 Off TOMSHOO Outdoor Sports Sunshade Tent for Fishing Picnic Beach Park,limited offer $16.99(Code:HLWOFF3)

31/07/2017

HLWOFF3
TomTop

$10 OFF LEMFO LF16 3G Smart Watch Phone ROM 8G + RAM 512MB,free shipping $89.99(Code:LF16)

27/07/2017

LF16
TomTop

$3 Off Original Syma X20-S Gravity Sensor Pocket RC Quacopter,free shipping $19.99(Code:TT7883)

31/07/2017

TT7883
TomTop

$10 OFF OUKITEL K10000 Pro 4G Smartphone 5.5 inches FHD 3GB RAM 32GB ROM,free shipping $169.99(Code:DSK1W)

10/07/2017

DSK1W
TomTop

$5 Off Kai Deng K70C Sky Warrior 2.0MP HD Camera Drone 2.4G 4CH 6-Axis Selfie RTF Support GoPro Hero 4 SJCAM,free shipping $94.99(Code:TT4208)

31/07/2017

TT4208
TomTop

$30 OFF TOVSTO V2 Aegean SEA 5.8G FPV Brushless RC Quadcopter - RTF,free shipping $299.99(Code:TTRM8030)

31/07/2017

TTRM8030
TomTop

$20 OFF TOMSHOO Adjustable Sturdy Steel Fitness Equipment,limited offer $49.99(Code;FITOFF20)

31/07/2017

FITOFF20

Conclusion

TomTop is a website with multiple faces, which is not always positive. They have a great variety of products from good Chinese brands. Their prices are competitive and they have warehouse over the globe. That together with their 10 year “Gold Supplier” certification at Alibaba sounds great. However, there are some complaints about their customer support when receiving broken products. Of course those complaints are always more visible around the internet and we don’t think you should totally avoid this shop. But forewarned is forearmed, don’t expect much assistance from TomTop when you have an issue.

Just take a look for yourself? Check Out TomTop

Reviews

CI Crew / 22-03-2017, 15:15

+0 -0

3.8 "We ordered some finger spinners from TomTop. With the express shipping option and DHL. The package arrived astronomic fast from China to the Netherlands. Within 5 days. "

  • We got an SMS message on forehand about our delivery. And it even came one day earlier.
  • Not always Free Shipping

Personal details

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