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NewFrog.com is a webshop which offers far more than only electronics. Their shopping categories vary from Cell Phones to Apparel and from Computers to Sport products. The shop itself exist since 2009 and their headquarters is located in Ghuangzou. They are the outgrowth of a company which sold products through Amazon and Alibaba.
The shop does not have anything special to offer, it’s just a regular shop with no exceptional traits. Which is certainly not a problem when the prices are low, or the quality of the products is good, or the delivery time is short, or the customer service is fantastic. And those latter points are all just plain, so there are no real reasons to buy from Newfrog. However, their assortment is still huge so maybe that’s their unique selling point.
One thing we really found obvious but could not find evidence for. Newfrog.com is in some ways a look-a-like from Banggood.com.
This is probably one of the few web shops where you don’t need to create an account to order your products (without an account you are not able to collect FrogPoints either).
At Newfrog you are able to pay with PayPal and credit cards from Visa or Mastercard. Besides those you can use online e-wallets like WebMoney and Qiwi Wallet.
Newfrog offers their customers “Shipping Insurance”. The costs for insurance are dependable on the value of the order. But on a purchase of $165 dollar, we had to pay around $7 dollar for the insurance. This insurance is only valid for lost or damaged received packages. Which is maybe a “Must Have” when buying at Newfrog, because their packaging is not always decent.
One major advantage is the free shipping option to almost every country with airmail. However, the disadvantages are the longer shipping times and the absence of a tracking number. If you need a tracking number you will have to choose “Register Airmail” and at the moment of writing the fee for that, are $1,70 dollar.
The other option is “Express Shipping”. Your package will be send with FedEx, UPS, EMS, DHL or TNT. You are not able to selected which of those postal services you want to use, and the costs are ridiculously high. But then you will have your package within 3-6 business days. Take into consideration that packages sent with express shipping are more often checked by the customs.
Returning and warranty are one of the most difficult subjects when ordering from Chinese web shops. At Newfrog they will offer a “45-days policy” full refund guarantee. It’s not clear if you will have to pay the returning shipping fee yourself.
This returning policy is only valid in the first 45-days after arrival. The warranty policy of Newfrog is a bit vague. There are no real statements about their warranty behaviour. They only explain how you can “request for warranty”.
Newfrog.com does not offer extra services for dealing with the customs. But according to our knowledge if you want to avoid those you should always choose the regular shipping method. Newfrog state on their website that only 1% of the packages send with that method will have to pay import tax.
With the reward program from Newfrog you are able to collect “Frog Points”. The website is a bit unclear but you will get 1 Frog Point for every $1 dollar you spend. So for example, when you order a product from $15 dollar you will earn 15 Frog Points.
Eventually you could get discounts for your future purchases. 100 Frog Points is worth $1 USD. You are able to get up to 70% discount on the next item you will buy. The point system not only exist out of earning points when you buy a product from Newfrog. There are also extras when you write a review. Or just earn 50 FrogPoints with registering.
Newfrog.com does not offer any oversea warehouses. Which is these days a shortcoming, many customers are looking for shorter delivery times and avoiding the customs. Most customers from Newfrog are from the US, Russia and Australia.
NewFrog does not have any outstanding “special features”. However, they are a complete webshop with all small features a web shop could have. With “Today Deals”, a newsletter, many promotions, coupon codes and a reward point system.
Newfrog.com is just a regular retailer from China with no real “special” things. Should you ignore this shop because of this? There is no reason to totally avoid NewFrog but there are certainly some disadvantages you should be aware of. Their customer service through email is not always that helpful. And their shipping times seem very long according to other shops. By contrast, their assortment is very large.