NewFrog.com is a webshop which offers far more than only electronics. Their shopping categories vary from Cell Phones to Apparel and from Computers to Sport products. The shop itself exist since 2009 and their headquarters is located in Ghuangzou. They are the outgrowth of a company which sold products through Amazon and Alibaba.


Newfrog Homepage

CompareImports Experience with Newfrog

The shop does not have anything special to offer, it’s just a regular shop with no exceptional traits. Which is certainly not a problem when the prices are low, or the quality of the products is good, or the delivery time is short, or the customer service is fantastic. And those latter points are all just plain, so there are no real reasons to buy from Newfrog. However, their assortment is still huge so maybe that’s their unique selling point.

One thing we really found obvious but could not find evidence for. Newfrog.com is in some ways a look-a-like from Banggood.com.


Pros

  • Big Assortment
  • Much Deals
  • Banggood Look-a-Like

Cons

  • Long Shipping Time
  • Fluctuating voice about their customer service
  • Tracking Code only after extra fee

Newfrog Alternative Shops

Multiple Warehouses
Lots of Gadgets
Best Customer Service

Sitewide Coupons
Many Payment Methods
Huge Amount of Accessories

Great Customer Experience
Great Prices
Great Brands

Extra Shop Information

This is probably one of the few web shops where you don’t need to create an account to order your products (without an account you are not able to collect FrogPoints either).

At Newfrog you are able to pay with PayPal and credit cards from Visa or Mastercard. Besides those you can use online e-wallets like WebMoney and Qiwi Wallet.

Newfrog offers their customers “Shipping Insurance”. The costs for insurance are dependable on the value of the order. But on a purchase of $165 dollar, we had to pay around $7 dollar for the insurance. This insurance is only valid for lost or damaged received packages. Which is maybe a “Must Have” when buying at Newfrog, because their packaging is not always decent.

One major advantage is the free shipping option to almost every country with airmail. However, the disadvantages are the longer shipping times and the absence of a tracking number. If you need a tracking number you will have to choose “Register Airmail” and at the moment of writing the fee for that, are $1,70 dollar.

The other option is “Express Shipping”. Your package will be send with FedEx, UPS, EMS, DHL or TNT. You are not able to selected which of those postal services you want to use, and the costs are ridiculously high. But then you will have your package within 3-6 business days. Take into consideration that packages sent with express shipping are more often checked by the customs.

Returning and warranty are one of the most difficult subjects when ordering from Chinese web shops. At Newfrog they will offer a “45-days policy” full refund guarantee. It’s not clear if you will have to pay the returning shipping fee yourself.

This returning policy is only valid in the first 45-days after arrival. The warranty policy of Newfrog is a bit vague. There are no real statements about their warranty behaviour. They only explain how you can “request for warranty”.

Newfrog.com does not offer extra services for dealing with the customs. But according to our knowledge if you want to avoid those you should always choose the regular shipping method. Newfrog state on their website that only 1% of the packages send with that method will have to pay import tax.

With the reward program from Newfrog you are able to collect “Frog Points”. The website is a bit unclear but you will get 1 Frog Point for every $1 dollar you spend. So for example, when you order a product from $15 dollar you will earn 15 Frog Points.

Eventually you could get discounts for your future purchases. 100 Frog Points is worth $1 USD. You are able to get up to 70% discount on the next item you will buy. The point system not only exist out of earning points when you buy a product from Newfrog. There are also extras when you write a review. Or just earn 50 FrogPoints with registering.

Newfrog.com does not offer any oversea warehouses. Which is these days a shortcoming, many customers are looking for shorter delivery times and avoiding the customs. Most customers from Newfrog are from the US, Russia and Australia.

NewFrog does not have any outstanding “special features”. However, they are a complete webshop with all small features a web shop could have. With “Today Deals”, a newsletter, many promotions, coupon codes and a reward point system.

Newfrog

House Decor-Up to 50% off and Coupon: Dec8

01/12/2017

Dec8
Newfrog

Computers & Networking Gadgets, Up To 71% OFF

01/01/2018

Comp8
Newfrog

Outdoor Safety & Survival Gadgets, Up To 76% OFF

31/10/2017

Safety5
Newfrog

End of Month Mega Sale

07/09/2017

month5
Newfrog

12% OFF Clearance-June End Sale

31/07/2018

Junend12
Newfrog

Home Electronics, Start From $1.09

30/09/2017

Homect5
Newfrog

US Open is Coming, Buy $35 Save $5

10/09/2017

usopen5
Newfrog

Smart TV Box, Save Big and Enjoy Endless Entertainment

31/10/2017

TVB8
Newfrog

Home Decor Special Sales, Up To 76% OFF

04/10/2017

Decor6
Newfrog

US Open is Coming, Buy $1000 Save $100

10/09/2017

usopen100
Newfrog

Up To 70% OFF Xiao Mi Brand Sale

22/09/2017

Minewfrog8
Newfrog

Up To 75% OFF Car Parts & Accessories

30/09/2017

CARPARTS6
Newfrog

US Open is Coming, Buy $15 Save $2

10/09/2017

usopen2
Newfrog

July New In, $3 OFF $30+

31/10/2017

JNF7N
Newfrog

Car Security Devices, Up To 58% OFF

03/10/2017

Security5
Newfrog

US Open is Coming, Buy $500 Save $60

10/09/2017

usopen60
Newfrog

Olympic Day Sale, 10% OFF $29+ Cellphone Accessories

20/09/2017

OlympicNF10
Newfrog

Explore RC Quadcopter, Max 60% OFF

30/11/2017

Quadcopter8
Newfrog

Cycling Essentials, Low To $0.97

15/09/2017

Cycling5
Newfrog

Motorcycle Gadgets, 10% OFF $80+

28/10/2017

Moto10
Newfrog

LED Headlamps, Up To 68% OFF

01/10/2017

Headlamp5
Newfrog

US Open is Coming, Buy $100 Save $10

10/09/2017

usopen10
Newfrog

Happy Weekend-Up To 70% OFF Women's Healthcare

15/06/2018

WeekendNF5
Newfrog

Digital Cameras, Save Up To 75% OFF

30/09/2017

Digital6
Newfrog

Video Games, Save Up To 75% OFF

07/11/2017

Game5
Newfrog

Site-wide Extra 6% Off Coupon for Labor Day Special, Kick Off Your New Sept.

10/09/2017

Labor6
Newfrog

$12 OFF $100+

31/07/2018

Cam12
Newfrog

Smart Bracelet, Save Up To 62% Off

01/10/2017

Bracelet6
Newfrog

US Open is Coming, Buy $200 Save $25

10/09/2017

usopen25

Conclusion

Newfrog.com is just a regular retailer from China with no real “special” things. Should you ignore this shop because of this? There is no reason to totally avoid NewFrog but there are certainly some disadvantages you should be aware of. Their customer service through email is not always that helpful. And their shipping times seem very long according to other shops. By contrast, their assortment is very large.

Just take a look for yourself? Check Out Newfrog

Reviews

CI Crew / 22-03-2017, 15:12

+0 -0

2.5 "A fine store to order from. However, don't expect many extra features."

  • Assortment and many Coupons
  • Warranty, Shipping Fee

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