Gearbest is one of the largest online Chinese webshops out there. Gearbest.com is online since December 2013, so it is incredible that they have grown so fast! Their slogan is: "Best Gear at Best Prices". They are one of the top webshops where you should buy your China gadgets and products. They specialized in drones, RC cars, watches, tablets, and smartphones.
CompareImports Experience with Gearbest
This online web shop is a reliable store and certainly not a scam. It belongs among the best from China. Their web page looks modern. Your e-mail got answered within 24 hours, they offer the newest products, shipping and delivery are of outstanding quality and their prices are rock bottom. We ordered many products directly from their shop, as well from the EU warehouse as their regular store in China.
- 72 Hours Price Protection
- Live Chat
- Customer Experience
- Shipping Time
- No Price Match
User Reviews Score
They offer three categories of different payment methods.
1. Pay with PayPal
2. Pay with credit card via PayPal
3. Pay with credit card directly.
Available credit card methods differ from country to country. For all countries, they offer main credit cards like; Mastercard, Visa, and Diners Club.
Wire Transfer/Bank Transfer is possible when the total product value is above US$500 dollar. If you want to pay with the Western Union the product value must exceed US$300 dollar.
They accept payment through PayPal (method 2) and the following credit cards: MasterCard, VISA, American Express and Discover. Customers in Brazil can use Boleto Bancario and people from North Africa or the Middle East have the option for CASHu.
Shipping & Delivery
They offer shipment to almost all countries in the world (they just don't send to South Sudan and Palestine). They have four different shipping methods:
- Priority line
- Expedited shipping.
They differ in shipping time, costs and availability in the country. Not all options are available in all countries.
They are often mentioned because of their professional shipping and package method. They even place a picture of your package on the confirmation page. There you could also find your tracking number.
Returning & Warranty
They offer an insurance to guarantee a safe delivery of your shipment. When your order is damaged or lost, they will resend the order without extra charges.
Besides this insurance which cost you a small amount extra they also have some regular Warranty services. When your order is Dead on Arrival (DOA), you have three days to contact their support center. You will first have to pay the returning shipping fee; Gearbest will conclude themselves if the returned product is faulty. When that is the case they will offer you a new product for free (and reimburse your return shipping costs) or a full refund.
45 Days money back guarantee for most products. You will have to pay the return shipping costs by yourself, a minor downside.
Each product in the store got a 365 Days free repair warranty (Unless otherwise noticed on the product page). With this warranty the product is qualified for a free repair.
These items will be sent back to the manufacturer; the customer has to pay the returning shipping fee themselves (Gearbest will pay the shipping fees back to the client when repaired). Keep in mind that if the buyer has damaged the product themselves the warranty is not eligible.
Customs & Tax
They do not offer any extra services according to customs duty. However, our experience and from others is that you will only have to pay when choosing for something else than unregistered shipping.
They offer an extensive point system for their members. When you buy products you can earn points, which can be sued for future discounts. Your first points are relatively easy to obtain, by just submitting your order feedback. By doing this, you will earn immediately five points.
However, with posting reviews with photos and videos, you could earn 70 points. The value of 50 points = $1.00 . You can find the full explanation on the Gearbest Point System page.
They offer a stunning 80 thousand different products from 10 worldwide warehouses. Their stores located in China, Hong Kong, UK, Spain and four in the United States. The warehouses beside the one from China have on average 200 different products in stock. This is somewhat small in comparison with their 80k product offer from their Chinese warehouse.
One of their special features is the option to open a GB wallet. There are some minor benefits when using this wallet if you are a regular customer.
They try to be more than a store with helping you as a customer. Their blog section "How To" is a perfect example of guides and tips for all kind of handy stuff.
Many people don't know the wholesale variant of Gearbest, VolumeBest. At this shop, you have the possibility to buy large quantities with discount. If you are a merchant this web shop could be interesting.
They are an example for all Chinese webshops. They offer an extensive professional customer service experience.
Considering their fast shipping, excellent chat services, their assistance to take a picture of your parcel, and adding a tracking code to your order. There is just nothing to complain.
Next, they offer likable flash sales all over the year, which are cheap and from nice quality.
12% OFF Coupon "GB17LED" for All LED Lights & Flashlights Products @GearBest
Coupon: Over $50 Save up $15 for Top Men Causal Leather Series @GearBest.com
Coupon: $469.99 for OnePlus 5T 4G Phablet International Version @GearBest
15% OFF Coupon "TOY15OFF" for All Toys & Hobbies Products @GearBest
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Terrible service, no support, thieves.
- Not enough pros to detract from the fact that this company is run by dishonest thieves, with terrible customer support.
- Terrible service, no support, thieves. Even the first line of the review above says it. "Gearbest.com is online since December 2013, so it is incredible that they have grown so fast!" It is not incredible, they ripped a lot of people off and paid for their marketing. They pay for all of their reviews. Search in more detail and you will see. They also sell fake products.
Purchased bluedio H + at GearBest. delivers within three weeks. Works fine
- seal let loose. quality of bluedio's glue
Never used support. One of the best china webshops.. I think.
Quick delivered my Xiaomi redmi note 3. Product arrived in perfect state.
Decent prices, Quality as mentioned, Sended from the EU warehouse
- Good Price
Within 8 business days from a Eu warehouse
Product came complete
The first review of Gearbest is from our self (CI Crew). Our experience with Gearbest is very good. They are cheap, have quality products and an excellent customer services department.
- Very good pricing
A lot of promotions
Good after sales
- We truly cannot mention one. This shop is probably one of the better China shops at the moment.