Dealsmachine, founded in 2006 and a few years ago named as AHappyDeal.com. Dealsmachine is one of the websites which belongs to the Yigou International Group. This parent company owns a lot of fashion and electronics wholesale shops like: Gearbest, Everbuying, Rosegal, Sammydress, Rosewholesale and Trendsga. Dealsmachine offers mainly, cellphones, tablets and electronic gadgets. A lot of products don’t have a review. So we recommend before buying at Dealsmachine to read some reviews elsewhere. Most of the people ordering at Dealsmachine are from the United States, Italy or Mexico. Looking on different rating websites like Trustpilot or ResellerRatings, Dealsmachine.com has an average of 4 out of 5 stars.
CompareImports Experience with Dealsmachine
Although Dealsmachine looks frequently cheaper, most of the time the shipping is not calculated.
Besides the Dealsmachine shipping fee, there is one major advantage. The point system of Dealsmachine is far more lucrative than other Chinese webshops. Especially when you review products.
We once ordered the Earson ER-151 which was even cheaper with the shipping fee and received the product three weeks later. Unfortunately it was a fake. After submitting a ticket with pictures to proof our case. Dealsmachine returned a genuine Earson and let us keep the fake version as well.
The last product we ordered were Zhenzu Man Soccer Shoes. The shipping fee was just $1 dollar and after two weeks we received the product. This item was much cheaper than the other webshops.
So until now we only have good experiences with Dealsmachine during the orders we made and the customer service by returning the genuine product.
- Customer Service
- Return Policy
- Valuable Point System
- Great Prices
- Delivery Time
- Expensive Shipping Fee
- A Few Product Reviews
- No Overseas Warehouses
- Payment Methods
User Reviews Score
Dealsmachine doesn’t have many payment methods. They are offering the most used payment methods: Paypal, Multiple Creditcards (through Paypal) and Wire Transfers. If you want to choose Wire Transfers over $1500 dollars you should prior your order contact the Support Center. For every payment you will get some Dealsmachine points.
Shipping & Delivery
Dealsmachine ships over all the world. After making a payment it will take 1-4 business days to process the item. Maybe this will take so long because they state that every product has been checked before sending by their technical department so you should always get a working gadget. Dealsmachine offers a shipping insurance by protecting the package against any damage or loss.
Dealsmachine has three kind of shipping methods, and does not offer free shipping. The shipping fee depends on the weight and is approximately $15.50 a KG.
Flat Rate Shipping is the cheapest which will have a delivery time of 7-14 business days to the USA, Canada and Australia. 7-20 business days to European countries and 15-30 business days to countries in South America. All other countries take 15-25 business days. Once you choose free shipping it will be send as a flat rate shipping.
The Standard Rate Shipping option will be send by Express Mail Service (EMS) or USPS and will take 5-10 business days. You will get a tracking number which you could check at EMS tracking.
Choosing Expedited Rate Shipping it will be send with DHL or UPS. The shipping/delivery time will be around 3-7 business days.
When your order batteries the shipping is somewhat different. You should buy an additional tracking number for $15 dollars because it must be send with registered mail. So a small tip, buy your batteries somewhere else?
Returning & Warranty
Dealsmachine warranty and guarantee policy consist mainly out of three options.
30 days Money Back Guarantee: If the product is faulty you can send it back and Dealsmachine will compensate the shipping fee. If you are not satisfied with the product but the product works properly you can send the product back as well but Dealsmachine will not compensate the shipping fee. Before sending the item back you should contact the support center or submit a ticket within 30 days.
3 months Replacement Guarantee: Dealsmachine offers a 3 months replacement guarantee which you can use if the product doesn’t work within three months of purchase date. Shipping fee to return the product should be covered by yourself. The shipping cost from China/Hong Kong back to you will be covered by Dealsmachine.
12 months Repair Guarantee: If the product is broken within 12 months all shipping fees should be covered by the customer. Additional costs for replacing components (i.n. a cell phone screen) need to be paid by yourself. It does not matter if these broken parts are caused by rude usage or accidently.
Dealsmachine has a quality control check before sending the products. If you still receive a DOA (Dead On Arrival), you can return the product for a full refund. If the item should be returned, the Support Center will provide you a RMA (Return Merchandise Authorization). There are some exceptions! RC Toys only have a warranty on Dead On Arrival! Discounted items, special offers or items on sale are also not covered by any warranty!
What if Dealsmachine sent the wrong product? Contact the support center, they will exchange the item or make a full refund. Depending on the price of the product they will sometimes send the right product and you can keep the wrong item.
Customs & Tax
There is no possibility to add a “Tax & VAT” insurance for your ordered products. Dealsmachine mentions clearly in their “Help Center” that there is always a possibility that you will have to pay customs tax, depending on your country. They don’t have any warehouses outside of China. So there is no solution to avoid the customs duties and VAT.
As most webshops, Dealsmachine also offers a point system. If you order something for $100 dollar, you will receive for example 100 DM points. These can be converted to $5 dollar discount. This means you will get a 5% of your order returned in DM points. DM points can be converted up to 30% of the amount of your next purchase. DM points can’t be used with other coupons, discount offers or promotional offers.
If you are reviewing products you will receive 10-50 DM points as well. Many products do not have reviews yet, if you will review a product that has not been reviewed you will receive double the amount of DM points.
They offer over 100.000 products from two different Warehouses. The warehouses are located in Shenzhen and in Hong Kong. Many products send from Shenzhen are cheaper compared to other Chinese webshops. However, you will have to pay a shipping fee. While other webshops offer free shipping from their local warehouse. Dealsmachine does not have any oversea warehouses elsewhere at the moment.
To be honest we don’t think that Dealsmachine will overcome their bigger brother, Gearbest. There are some features which are certainly good. Their customer service and support is honest and good. Their point system is worth the effort, writing a review at Dealsmachine is very rewarding.
Dealsmachine assortment is large with great Chinese brands like Xiaomi, Teclast, Cubot, JJRC and DJI. The prices are sometimes cheaper than other China webshops but they are particularly interesting with coupons or special deals. Those good deals and sharp prices are often necessary because Dealsmachine does not offer Free Shipping.
Besides these pretty nice features, the warranty policy of Dealsmachine is certainly not superb. Their return and refund policy is lean compared to other competitors. That together with the missing of an insurance option, priority mail or oversea warehouses makes Dealmachine a second tier webshop.
Overall, if you find the product you are looking for. Dealsmachine is certainly a trustworthy shop, even with the after sales. Just take into account that they will not compensate shipping costs and that they don’t offer any warranty with discounted products.
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